August 27, 2007
To the Management:
I am Luthien Tinuviel and I have been a subscriber of Globelines Broadband since november last year and have experienced intermittent connection ever since I availed of this service. My connection has been down (again since August 23) and I have yet to see the “Internet” light on my modem blink to life.

I’ve been calling the customer care center everyday ever since and action has been slow. It frustrates me that I cannot use the service that I’ve been paying for, especially that I’m using it for work. I’ve been emailing my work through my Smart 3G cellphone which I use as a modem and I say it is extremely more reliable than my DSL connection.

Some technical people came to my house on August 26 to check my connection but I was out of the house. I was talking to the househelp and asked her to give the cellphone to the technical people so I can talk to them but she told me they already left in a huff. They told her that I should contact again customer care so they could come back.

I called again customer care last night and I was told that they received the status that my Job Order was marked DONE and the agents said I should not have any reasons to complain.
How in the world can they say the job was done when the technical people barely made it through our front gate and I still don’t have an internet connection AND I’m still sending my work and this email through my 3G phone?!
One customer care agent ignored my complaint and tried walk me through the same process I’ve undergone since day 1. I’ve already told him many times that I’ve already gone through that and that there should be a job order already, which Globe failed to deliver. The agent said I have to file the complaint again so that they can refile the job order. That means another week of no internet connection.
I cannot understand why Globe is like this. It frustrates me that Globe has failed me again. I still could not terminate my contract since it has been less than 12 months.
I’m sorry I have to vent out my frustration but your very bad service is jeopardizing my job. Some of my colleagues are also frustrated with Globe.
A colleague who lives in Pasig has been complaining about the intermittent connection he receives in his place in Bagong Ilog.
Another colleague who lives also in Pasig tried to apply for a Globe Broadband connection but several weeks passed without any word from Globe as to when they can be connected. Out of frustration, my colleague got PLDTMyDSL. She is now happily working using her DSL while I am still languishing here, forking money for an expensive 3G connection.
Please act on this. You’ll be losing customers faster than signing them up.
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and hallelujah! bayantel has a new office here in my area. babalik na ako sa bayantel after the lock-up period expires. kaya globe, goodbye sa ‘yo!!!